FAQs
Manager Office Hours
Monday – Friday: 9:00 AM – 5:00 PM
- Billing Questions: If you contact us outside of office hours, we’ll return your call the next business day.
- Emergencies: You may text, email, or leave a voicemail at any time. We’ll do our best to respond quickly, but please note that after-hours messages will be answered the following business day.
Access your unit at any time, 24/7.
We offer flexible lease options with a 3-month minimum, giving you the freedom to store with us for as long as you need.
No, this is a storage facility. Work, habitation, or conducting business activities inside the units is not allowed.
You can pay your storage bill online using a debit or credit card. Additionally, you can discuss autopay options with your facility manager.
A valid government-issued ID, such as a driver’s license, passport, or state ID, is required.
You cannot store perishables, plants, animals, stolen or illegal goods, flammable or hazardous materials, or combustible items or liquids.
Drive-up access means you can park your vehicle directly in front of your storage unit for easy loading and unloading.
Yes. Proof of insurance is required, or you can easily purchase a no-hassle renters insurance policy directly through Spring Creek Storage.
- Find your Declarations Page: This document outlines your policy's coverage limits, including how much is covered for personal property kept off-premises.
- Contact your Agent: If you can't find your declarations page, reach out to your insurance agent for a copy.
- Understand Your Coverage: Review your policy to confirm how much protection applies to stored items, as coverage is usually a percentage of your total personal property protection and may include exclusions.